Account Manager, B2B Retention & Facility Solutions
Overview
You own the full client lifecycle for an assigned territory: retention, expansion, and service delivery at City Wide Facility Solutions. You lead B2B account strategy, from daily site inspections to contract negotiations and contractor management. You work alongside Night Managers and the Director of Operations, ensuring client satisfaction and operational excellence. This role stands out because it blends retention, sales, and field support in a single position.
What You'll Do10
- 1Manage client relationships and drive retention, expansion, and diversification of City Wide services.
- 2Build a service strategy and schedule for each client, adjusting as needs evolve.
- 3Negotiate and sign agreements for additional services, determining pricing, staffing, and logistics.
- 4Hire, train, and manage Contractors, including negotiating pricing, writing service specs, and replacing underperformers.
- 5Inspect client sites to enforce quality standards and follow through on all commitments.
- 6Direct Night Managers to execute service strategies and resolve any issues promptly.
- 7Promote, procure, and monitor client supplies, ensuring availability and compliance.
- 8Log inspections, extra charges, and routing in CRM, and schedule non-routine work in Outlook.
- 9Keep BIS and FSM summary sheets current, plus Exhibit A and MSDS documentation.
- 10Collaborate with Sales Executives to identify expansion opportunities and with Accounting on invoicing.
Requirements7
- 12+ years in outside B2B account management, ideally in building maintenance or facility management.
- 22+ years track record in client retention with measurable goals and metrics.
- 3Detail-oriented with strong follow-through on commitments.
- 4Positive, outgoing personality skilled at building relationships.
- 5Excellent verbal and written communication skills.
- 6Proficient in Microsoft Office and familiar with CRM databases.
- 7Ability to travel daily to client sites locally.
Salary Insight
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