Veterinary Receptionist, Animal Hospital Front Desk
Overview
You'll own the front desk at St. Francis Animal Hospital, greeting clients, scheduling appointments, and managing patient flow for a two-doctor practice in North Huntington, PA. You'll work with Vetcor software and team with veterinarians, technicians, and other staff to deliver seamless client service. This role offers a four-day work week, no nights, weekends, or holidays, and a supportive culture that values your ideas and judgment.
What You'll Do10
- 1Welcome clients and patients with warmth, professionalism, and compassion at the front desk, setting the tone for each visit.
- 2Answer incoming calls and provide clear, helpful, and courteous client service, resolving questions about appointments, services, and pet care.
- 3Schedule appointments and coordinate the hospital's daily workflow using Vetcor software, ensuring efficient use of veterinarian time.
- 4Assist clients during check-in and check-out, processing payments and verifying insurance or payment plans.
- 5Maintain accurate client and patient information in Vetcor, updating records and documenting communication thoroughly.
- 6Communicate effectively with veterinarians, technicians, and other team members to coordinate care and relay client concerns.
- 7Help clients navigate hospital services, recommendations, and general pet-care needs, explaining treatment plans and follow-up instructions.
- 8Take ownership of assigned responsibilities and follow through to positive outcomes, from managing patient flow to resolving client issues.
- 9Participate in weekly and monthly team meetings, contributing ideas that improve communication, workflow, and client service.
- 10Support teammates wherever needed to create an exceptional experience for pets and their people, from stocking supplies to assisting with urgent tasks.
Requirements10
- 1Previous veterinary reception experience preferred, with a strong understanding of front-desk operations in a clinical setting.
- 2Excellent customer service and communication skills, with the ability to handle multiple client inquiries at once.
- 3Strong critical-thinking and problem-solving abilities, especially when managing scheduling conflicts or client concerns.
- 4The confidence to take ownership of tasks and responsibilities, from managing the front desk to tracking patient flow.
- 5A positive, supportive approach to clients, patients, and teammates, maintaining professionalism under pressure.
- 6The ability to stay organized and manage multiple priorities in a busy environment, using Vetcor or similar software.
- 7A collaborative mindset and commitment to teamwork and mutual respect, supporting colleagues across the hospital.
- 8A passion for pets and veterinary care, with a willingness to learn and contribute to an open, communicative workplace.
- 9A desire to continue growing professionally while supporting the growth of others, through training and mentorship.
- 10Must be able to work a flexible four-day work week, with availability during daytime hours and no nights, weekends, or holidays.
Salary Insight
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