Veterinary Receptionist, Animal Hospital Front Desk
Overview
Own the front desk at PAWSitive Veterinary in Brooklyn, greeting clients and managing the flow of a busy small animal practice. You'll triage calls, schedule appointments, and process payments while supporting a team of veterinary technicians and doctors dedicated to preventative care. Your calm presence in emotional moments sets the tone for client trust. This role offers paid parental leave, tuition reimbursement, and a clear path to grow your skills in a clinic that values compassion and efficiency.
What You'll Do9
- 1Greet clients and their pets with a warm, professional demeanor, creating a welcoming atmosphere in the reception area.
- 2Triage incoming calls and emails, directing them to the appropriate staff for fast resolution.
- 3Schedule appointments to maximize daily flow and minimize wait times for patients.
- 4Check in and check out clients, process payments accurately, and maintain detailed records using veterinary practice software.
- 5Offer emotional support to clients during difficult medical outcomes, maintaining confidentiality and compassion.
- 6Keep the reception area clean and organized, restocking forms and brochures as needed.
- 7Coordinate with veterinary technicians to ensure seamless patient flow and communication.
- 8Handle multi-line phone systems, managing high call volumes during peak hours.
- 9Verify insurance or payment plans, including PetSmart and CareCredit options, and explain billing to clients.
Requirements8
- 11+ year of veterinary receptionist experience preferred, with a strong understanding of clinic workflows.
- 2Proficiency in Microsoft Office and practice management software such as Avimark or Cornerstone.
- 3Demonstrated ability to stay calm and composed in high-stress situations, especially with sick or injured animals.
- 4Strong communication skills, both verbal and written, to handle client inquiries and relay information to the vet team.
- 5Ability to multitask efficiently, juggling phone calls, walk-ins, and administrative duties.
- 6Comfortable with the physical demands of the role, including standing for long periods and handling animal waste.
- 7Basic knowledge of medical terminology to accurately triage and document patient conditions.
- 8Flexibility to work evenings and weekends as needed, given the clinic's hours.
Salary Insight
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