Valet Operations Supervisor, Parking Management
Overview
Supervisor, Valet Operations at Metropolis Technologies in Nashville, Tennessee, an onsite role. You own daily valet operations at a high-volume location, ensuring seamless guest service and team performance. Lead a valet team of 20+ staff, managing hiring, training, and scheduling. Drive operational excellence with SP+'s AI-powered parking systems. This role stands out for its hands-on leadership in a fast-growing company using computer vision to transform parking.
What You'll Do10
- 1Manage daily valet operations, ensuring service meets contractual guidelines and company policies.
- 2Greet guests and oversee timely vehicle retrieval, maintaining a professional image.
- 3Hire, train, and coach a high-performing valet team, fostering customer service excellence.
- 4Create staffing schedules aligned with anticipated vehicle volume and peak hours.
- 5Enforce standard operating procedures for safety and security of vehicles and keys.
- 6Process daily paperwork to meet audit compliance standards.
- 7Keep drive lanes and crosswalks clear of debris and hazards.
- 8Implement staging plans to maximize parking capacity using layout insights.
- 9Identify vehicle makes and models quickly; drive manual transmission as needed.
- 10Cover any position when required to maintain service continuity.
Requirements8
- 16+ months of related valet or parking operations experience, plus a high school diploma or equivalent.
- 2Valid state-issued driver's license with a clean driving record.
- 3Ability to operate vehicles with manual transmission (stick shift) where required.
- 4Clear oral communication: speaks clearly, listens, and asks clarifying questions.
- 5Strong written communication: writes clearly and reads instructions.
- 6Professional customer service attitude with a positive demeanor.
- 7Adaptability to handle changes, delays, and unexpected events.
- 8Sound judgment in decision-making and operations.
Salary Insight
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