Tier 2 IT Support Engineer - Dark Wolf Solutions
Overview
We seek a motivated security‑focused Tier 2 IT Support Engineer to lead escalations within our Washington DC national security contractor environment. You will own resolution of complex hardware software network and cloud issues while collaborating across teams to maintain corporate IT assets. This role offers growth opportunities in a fast‑paced high‑tech setting.
What You'll Do5
- 1Troubleshoot diagnose resolve advanced hardware software network and cloud access issues from Tier 1
- 2Monitor maintain and secure internal LAN WAN VPN switches routers and Wi‑Fi using MDM and EDR solutions
- 3Deploy patch and secure internal endpoints using Windows macOS and Linux with MDM and EDR
- 4Create update and maintain knowledge base articles SOPs and automated scripts to streamline workflows
- 5Partner with security DevOps and engineering teams to enforce zero‑trust policies
Requirements12
- 12 to 5 years corporate IT support help desk system administration or network operations
- 2Strong knowledge of Windows 11 macOS and Linux
- 3Experience with Microsoft 365 Google Workspace and AWS/Azure basics
- 4Solid networking fundamentals TCP/IP DNS DHCP VPNs VLANs firewalls
- 5Ability to research test and implement solutions independently
- 6Excellent communication skills supporting technical and non‑technical stakeholders
- 7US citizenship and ability to obtain Secret clearance
- 8CompTIA Security+ desired
- 9Tier 1 help desk experience
- 10Familiarity with Jira development tools scripting PowerShell Bash or Python
- 11Experience building security‑compliant systems and familiarity with NIST frameworks
- 12Bachelor’s degree in computer science or related field
Salary Insight
$70 - $100k per year
Location
Required Skills
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