Surgery Oncology Coordinator, Temple Faculty Practice
Overview
You will own the clerical operations for Temple University Health System's Surgery-Oncology clinic, acting as the central liaison across departments to ensure seamless patient flow. You will manage phone and email triage, resolve complex issues, and support daily clinic operations for a high-volume academic practice. You will work onsite in Philadelphia with direct visibility into multidisciplinary cancer care. This role demands 5+ years of clinical administrative experience and a command of the workflows that keep faculty practice clinics running.
What You'll Do9
- 1Coordinate all clerical operations for the Surgery-Oncology department, including patient scheduling, registration, and medical records management.
- 2Serve as the primary liaison between clinical staff, physicians, and administrative departments to resolve operational bottlenecks in real time.
- 3Answer and triage phone calls and email inquiries, ensuring timely resolution of patient concerns and provider requests.
- 4Support daily clinic operations by preparing patient charts, verifying insurance, and coordinating referrals and prior authorizations.
- 5Manage complex scheduling across multiple providers, including surgical and oncology appointments, while prioritizing urgent cases.
- 6Process incoming and outgoing correspondence, including lab results, pathology reports, and imaging studies, under strict confidentiality policies.
- 7Maintain electronic health records with Epic (or equivalent system), updating patient demographics and visit documentation.
- 8Run daily reports on clinic metrics and escalate variances to the clinical operations manager.
- 9Train and guide new clerical staff on system policies and procedures to ensure consistent compliance.
Requirements8
- 15+ years of experience in a clinical administrative or coordinator role within a professional healthcare environment.
- 2High School Diploma or equivalent required; Bachelor's Degree preferred.
- 3Proficiency in Microsoft Office (Word, Excel, Outlook) and electronic scheduling systems.
- 4Experience with Epic or comparable EHR for patient scheduling and documentation.
- 5Demonstrated ability to manage high-volume phone and email correspondence with professionalism.
- 6Working knowledge of medical terminology, especially surgical oncology and inpatient/outpatient procedures.
- 7Strong problem-solving skills with the ability to interpret and apply system policies independently.
- 8Excellent organizational skills with attention to detail for managing complex multi-provider calendars.
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