Support Specialist Workforce Restaurant365
Overview
Support Specialist Workforce at Restaurant365 in Austin Texas offers a hybrid role focusing on payroll support. This position combines technical expertise with customer service excellence. Responsibilities include responding to tickets and driving client success.
What You'll Do10
- 1Respond to technical support tickets
- 2Prompt customers for information needed to troubleshoot problems
- 3Reach out via phone or screen share to understand issues
- 4Help customers understand R365 payroll integration
- 5Diagnose and document software defects for escalation
- 6Participate in live chats
- 7Manage personal queue of customer tickets
- 8Identify gaps in self-help documentation
- 9Share ticket trends with implementation team
- 10Conduct basic training on an as-need basis
Requirements7
- 1Previous background with Payroll and HR Systems
- 2High attention to detail and Excel proficiency
- 3Flexible and adaptable based on client needs
- 4Solution-oriented mindset with clear communication under pressure
- 5Strong written and verbal communication skills
- 6Passion for helping others maximize technology
- 7Hybrid schedule requiring onsite presence Tuesdays and Wednesdays
Salary Insight
$50 - $69k per year
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
Restaurant365
VerifiedSenior Customer Success Manager Restaurant365
Leading customer success initiatives for Restaurant365 SaaS platform. Managing long-term relationships and driving product adoption across enterprise accounts. Overseeing customer satisfaction and retention through strategic partnerships.
Paynada
VerifiedBilingual Customer Support Specialist, Payment Technology
You will own the full support lifecycle for B2B payment technology at a national credit card processing company with a decade of industry experience. From high-volume inbound calls to equipment deployment, you will ensure merchants activate smoothly and continue receiving exceptional service. Working in a hybrid model from our Dallas, Texas office, you will collaborate with sales, tech, and vendor teams to resolve issues and drive satisfaction. This role stands out for its direct impact on merchant success and growth opportunities within a secure, privately backed company.
Integro Professional Services, LLC
VerifiedClient & Customer Support Specialist
The Client & Customer Support Specialist leads client relationships and delivers excellent support. You will be the primary point of contact for clients and drive satisfaction across product and service offerings.
Extend My Team
VerifiedOperations Specialist Contract Austin Texas
We need an Operations Specialist to drive high-volume workflow management and enhance customer experience. You will own operational processes and collaborate with cross-functional teams to solve complex issues. This role offers immediate impact and growth opportunities in a fast-paced environment.
HCLTech
VerifiedSenior IT Support Analyst, Desktop & Remote Troubleshooting
As a Senior IT Support Analyst at HCLTech, you will own the full lifecycle of L1 remote desktop tickets at our Austin, Texas location. You will resolve hardware, software, and network issues via phone, email, and chat, directly serving global customers. You will collaborate with a support team to maintain high CSAT and meet SLA targets. This role stands out with a clear focus on first-call resolution and process adherence, offering hands-on growth with HCLTech's global IT ecosystem.
Lotus Executives
VerifiedCustomer Service Representative, Bilingual Support
You own the customer experience for a high-volume retail brand in Dallas, TX. You answer calls and emails, resolve complaints, and spot upsell chances. You work with a support team that shares a single CRM and tracks every interaction. This role stands out for its clear growth path into senior support or team lead roles, plus full benefits from day one.