Senior Customer Success Manager Restaurant365
Overview
Leading customer success initiatives for Restaurant365 SaaS platform. Managing long-term relationships and driving product adoption across enterprise accounts. Overseeing customer satisfaction and retention through strategic partnerships.
What You'll Do11
- 1Develop long-term relationships with strategic customers to increase adoption and satisfaction
- 2Drive project expectations with executive stakeholders
- 3Facilitate change management across departments
- 4Track and monitor client metrics including usage health and NPS
- 5Maintain accurate Salesforce and Gainsight records
- 6Participate in user groups and client-facing webinars
- 7Coordinate with sales and onboarding teams for account growth
- 8Ensure product success post-onboarding
- 9Manage complex projects simultaneously
- 10Communicate transparently with stakeholders about client progress
- 11Lead sessions at industry events
Requirements10
- 15+ years of experience as a Customer Success Manager in SaaS
- 22-3 years of experience in accounting or restaurant hospitality
- 3Previous implementation of Restaurant365 software
- 4Ability to travel 15%
- 5Proficiency in Microsoft Office suite
- 6Strong organizational and time-management skills
- 7Experience with Salesforce CRM
- 8Effective communication across multiple platforms
- 9Previous Gainsight or Monday.com experience preferred
- 10Freshdesk or similar ticket management familiarity
Salary Insight
Salary not disclosed in listing
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
hhaexchange
VerifiedCustomer Success Manager - Enterprise Solutions
HHAeXchange seeks a proactive Customer Success Manager to lead a portfolio of 30–50 enterprise accounts. You will own the end-to-end relationship delivering value, driving renewal, and expanding accounts. This hybrid role in Midtown Manhattan focuses on strategic partnership and net retention.
restaurant365
VerifiedAccount Executive Commercial Sales Chicago Denver
Lead commercial sales for R365 Accounting and Operations Platform serving 1 to 8 location restaurant groups across Chicago IL or Denver CO. Drive revenue growth by identifying new accounts and managing full sales cycle from prospecting to go live implementation. Showcase value through ROI versus feature comparisons and uncover client pain points. Maintain pipeline forecasts and ensure customer success post-sale.
Dayshape
VerifiedSenior Customer Success Manager US Dayshape
Dayshape seeks a Senior Customer Success Manager to lead a portfolio of strategic enterprise accounts. The role drives customer adoption and optimises platform value while fostering long‑term partnerships. This position offers competitive compensation and a dynamic, inclusive culture.
Main Event Entertainment
VerifiedRestaurant Operations Manager, B2B SaaS & Demand Generation
Lead strategic initiatives and set operational standards to boost business results and elevate guest experiences. This role drives performance across all aspects of the restaurant and entertainment operations.
Quest Software
VerifiedCustomer Success Manager, Enterprise SaaS & AI
You will own the performance, engagement, and development of a team of Strategic and Enterprise Customer Success Managers supporting Quest Software's most strategic accounts. Your team drives adoption, retention, and measurable business outcomes for 45,000+ companies, including 90% of the Fortune 500. Reporting into the Domain area of Austin, you will partner with Sales, Renewals, Product, and Support to align strategy and ensure seamless execution. This role is distinct because you will directly shape the customer success function for enterprise AI data governance and cybersecurity solutions.
restaurant365
VerifiedSupport Specialist Workforce Restaurant365
Support Specialist Workforce at Restaurant365 in Austin Texas offers a hybrid role focusing on payroll support. This position combines technical expertise with customer service excellence. Responsibilities include responding to tickets and driving client success.