Support Desk Specialist MIS Solutions
Overview
Onsite technical support specialist providing phone and remote assistance to clients. Ensure consistent customer value and maintain high service standards. This role focuses on delivering reliable support and driving continuous improvement within a dynamic team.
What You'll Do12
- 1Perform onsite installation maintenance and repair of client and company equipment
- 2Serve as technical resource for scheduled client support appointments
- 3Act as onsite point of contact for clients
- 4Provide Support Desk and queue support diagnosing and resolving advanced issues
- 5Maintain communication with clients ensuring timely follow-up through resolution
- 6Participate in on-call and after-hours support rotation including weekends
- 7Complete accurate ticket documentation time entries and closure notes
- 8Maintain and update internal technical documentation for company and client environments
- 9Continue building knowledge of support procedures products and services
- 10Recommend process improvements and procedure modifications
- 11Deliver excellent customer service and positive client experience
- 12Follow company processes and support applicable regulatory requirements
Requirements14
- 1Degree in related field or equivalent experience
- 23+ years of related experience working independently in the field or at client sites
- 35+ years of related IT experience
- 41–5 years of experience in an MSP environment preferred
- 5Certifications or equivalent experience in A+ Security+ and Network+
- 6Strong troubleshooting skills across broad range of technologies
- 7Experience with PC hardware Macs printers scanners peripherals mobile devices and servers
- 8Windows PC and Server operating systems
- 9Citrix VMware MS Office products and Mac OS Terminal server environments networking LAN WAN and UTMs
- 10Excellent verbal and written communication skills
- 11Ability to multitask in fast-paced team-oriented environment
- 12Strong organization and attention to detail
- 13Reliable personal vehicle and valid Georgia Driver’s License
- 14Willingness to travel up to 50%
Salary Insight
$45 - $55k per year
Location
Required Skills
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