Desktop Support Specialist, Mac & Windows
Overview
Own desk side support for Macintosh and Windows computers, mobile devices, and printers across multiple Atlanta clients. Troubleshoot, image, reformat, and install applications in a fast-paced break/fix environment. Your day involves travel to diverse client sites, delivering hands-on and remote support that keeps small businesses running. 2-5 years of desktop support experience and proficiency with Mac OS and Windows 11 set you apart. You drive resolution from first contact, often remotely via VPN and Office 365.
What You'll Do8
- 1Troubleshoot and resolve hardware and software issues on Macintosh and Windows desktops, laptops, and mobile devices for Atlanta clients.
- 2Image, reformat, and install new applications on Mac and Windows systems, ensuring seamless deployment.
- 3Support mobile devices including iOS and Android, resolving connectivity and configuration problems.
- 4Diagnose and fix Outlook issues on Mac, including email syncing, calendar, and account settings.
- 5Provide remote support using VPN and remote desktop tools to resolve issues without physical access.
- 6Deliver high-quality desk side support, maintaining a professional appearance and excellent client interaction.
- 7Manage multiple support tickets, prioritizing urgent issues and escalating when necessary.
- 8Travel to various client sites in the Atlanta metro area, ensuring reliable transportation and punctuality.
Requirements8
- 12+ years of desktop support experience in a break/fix role, providing hands-on support for Mac and Windows PCs and laptops.
- 2Proficiency with Mac OS and Windows 11 operating systems.
- 3Experience troubleshooting iOS and Apple devices.
- 4Hands-on experience fixing Outlook issues on Mac platforms.
- 5Working knowledge of Office 365, Windows 10, Windows 11, and VPN connectivity.
- 6Excellent people skills and a professional appearance for client-facing interactions.
- 7Valid driver's license and reliable transportation to travel to multiple clients in the Atlanta Metro Area.
- 8Self-starter with the ability to work independently and manage time effectively.
Salary Insight
$20 - $25k per year
Location
Required Skills
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