Strategic Account Manager, Pharmacy Network & Customer Success
Overview
Strategic Account Operations Manager leads strategic relationships with top pharmacy partners at scale and drives retention and growth across complex programs. You will partner with cross-functional teams to deliver contract deliverables, optimize programs, and mitigate risk for high impact accounts. This role blends relationship management with data-driven program optimization in a fast-moving healthcare environment. You will collaborate with sales, operations, IT, and clinical stakeholders to turn insights into action and differentiate McKesson through exceptional customer outcomes.
What You'll Do10
- 1Build and own day-to-day management of multiple complex accounts to ensure satisfaction and retention
- 2Lead contract deliverables and invoice validation to meet terms and accuracy targets
- 3Provide proactive program support, resolve complex issues, and escalate with cross-functional collaboration
- 4Document program plans, track progress, and manage risk and mitigation plans
- 5Drive continuous improvement and operational excellence through process initiatives and best practices
- 6Leverage data to anticipate trends and risks and recommend account-specific actions
- 7Apply industry and experience management knowledge to improve satisfaction and achieve program goals
- 8Foster strong cross-team relationships across CMM and McKesson to meet account requirements
- 9Mentor teammates on smaller accounts and share issue-resolution expertise
- 10Participate in strategic initiatives and travel to client sites industry events (10-15%)
Requirements10
- 1Bachelor’s degree or equivalent
- 2At least 7 years of customer management experience with a track record of retaining and growing client accounts
- 3Excellent communication skills with clinical operational IT and executive clients
- 4Ability to impact multiple client relationships immediately and strategically
- 5Strong strategic acumen problem-solving and analytical ability
- 6Proven experience supporting a complex sales process
- 7Proven problem-solving and relationship-building skills across levels
- 8Comfort with strategic and creative thinking and sharing ideas
- 9Strong project and process management capabilities in cross-functional environments
- 10Working knowledge of Salesforce (SFDC) is preferred
Salary Insight
$100 - $168k per year
Location
Required Skills
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