Store Director, Retail Management & Fashion
Overview
As Store Director, you own every aspect of store performance at J.Crew Factory, from profitability to customer loyalty. You lead a team of associates, recruit and develop talent, and ensure operational excellence. You partner with the District Manager to curate product assortment and visual merchandising. This role stands out for its focus on genuine customer connections and an inclusive work environment.
What You'll Do7
- 1Lead the store team to maximize profitability while fostering a shared vision and sense of belonging.
- 2Create exceptional customer experiences through personalized service standards, proactive engagement, and swift resolution of concerns.
- 3Manage store operations, systems, and technology while ensuring accountability.
- 4Recruit, train, and develop top talent to build a diverse team reflecting the communities we serve.
- 5Partner with the District Manager and management team to curate a collaborative working environment.
- 6Ensure the team exceeds goals and provides best-in-class customer service.
- 7Provide feedback to the District Manager and relevant business partners to influence product assortment and visual merchandise.
Requirements7
- 15+ years of full-time retail management experience, current Store Director experience is a plus.
- 2Passionate support for the brand, customers, and teams.
- 3Stay up to date with current fashion trends and industry developments.
- 4Embrace teamwork, flexibility, and courtesy while executing tasks.
- 5Innovate and champion new ideas while navigating uncertainty, with strong problem-solving skills.
- 6Scheduling flexibility, including nights, weekends, and holidays.
- 7Must bend, reach, stretch for product, and lift, carry, and move at least 40 pounds (18 kilos).
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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