Sr Product Delivery Manager
Overview
Sr Product Delivery Manager leads product delivery at ASK Consulting. Directly contracted on payroll. Responsible for delivering IVR and IVA platform solutions. Drives configuration mapping and migration strategies. Ensures operational readiness and cross-functional collaboration.
What You'll Do11
- 1Analyze current-state IVR applications and document DTMF speech recognition and routing logic
- 2Translate approved requirements into platform configurations for IVR/IVA systems
- 3Map legacy IVR capabilities to future-state IVA functionality
- 4Develop migration plans for IVR-to-IVA transitions
- 5Configure and optimize telephony routing and contact center integrations
- 6Implement and troubleshoot IVR-to-IVA migration strategies
- 7Create current-state and future-state platform documentation
- 8Coordinate cross-functional efforts between technical and business stakeholders
- 9Perform platform testing and validation for configuration changes
- 10Deliver platform-readiness assessments and recommendations
- 11Transfer knowledge to operations and support teams
Requirements5
- 1Bachelor's Degree
- 23+ years product management experience
- 3Expertise with IVR IVA chatbots conversational AI contact-center platforms
- 4Strong analytical skills for documenting complex telephony systems
- 5Proven ability to translate business requirements into technical configurations
Salary Insight
$104 - $110k per year
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