Sr Business Control Specialist, Risk & Controls
Overview
Own the internal control environment for Client Operational Services at Bank of America, driving adherence to enterprise-wide standards and enabling Responsible Growth. You will partner with cross-functional teams across the Line of Business (LOB) to design, test, and optimize controls, ensuring operational excellence and audit readiness. This role blends governance, data evaluation, and quality assurance, with significant visibility into regulatory exams and internal audits. You will implement QA improvements and automation opportunities across multiple control processes, directly enhancing control effectiveness and reducing operational risk.
What You'll Do8
- 1Design and oversee the risk and control framework for Client Operational Services, embedding enterprise-wide standards into team workflows.
- 2Monitor and test controls by evaluating data trends from SharePoint and Excel, identifying issues and recommending control improvements for remediation.
- 3Implement optimized controls and enhanced QA practices into daily operations, ensuring business continuity and compliance.
- 4Conduct quality inspection reviews to assess control effectiveness and support employee performance feedback.
- 5Execute QA activities: manage control cases, report results, and update test scripts in SharePoint lists.
- 6Automate control testing and reporting using Alteryx or Tableau to identify thematic trends and coaching opportunities.
- 7Support regulatory exams and internal audits by preparing governance metrics and dashboards for senior stakeholders.
- 8Facilitate cross-functional initiatives across multiple Lines of Business, aligning control objectives and driving stakeholder communication.
Requirements9
- 15+ years experience in governance, operational risk, or controls within a highly regulated environment, with strong focus on audit readiness and compliance.
- 2Proficiency in Microsoft Excel (pivot tables, data validation) and other Microsoft Office applications.
- 3Experience with SharePoint custom list/form design, workflow creation, and permissions management.
- 4Hands-on experience with Alteryx or Tableau for data analytics and automation of control testing.
- 5Demonstrated ability to manage multiple priorities and deadlines independently, with sound judgment and risk mindset.
- 6Strong written and verbal communication to engage managers and senior stakeholders on control deficiencies.
- 7Bachelor's degree in Accounting, Finance, Business, or Information Systems (preferred).
- 8Project management experience: requirements gathering, BRD development, test scripts, UAT, and post-production support.
- 9Process improvement and automation experience, identifying efficiency opportunities to reduce operational risk.
Salary Insight
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