Skilled Nursing Concierge, Senior Living & Family Experience
Overview
Customer service focused role guiding new residents and families through admission and transition in a skilled nursing setting. You will be the welcoming presence from acceptance through arrival and adjustment, coordinating with Admissions Nursing Social Services Therapy and other departments to ensure a warm informed experience. This role emphasizes relationship building hospitality and cross functional collaboration in a compassionate environment.
What You'll Do10
- 1Build a welcoming admission experience by greeting residents and families escorting them to their rooms and introducing them to community services
- 2Design and maintain clear communication between residents families and the interdisciplinary care team during admission and transition
- 3Own follow up with families within 24 hours of admission to provide updates and address questions
- 4Drive ongoing resident engagement by promoting activities programs and amenities and encouraging participation
- 5Coordinate with Admissions Nursing Therapy Dining Environmental Services and other departments to prepare rooms and ensure smooth check in
- 6Gather feedback on the admission experience and communicate opportunities for improvement to leadership
- 7Foster a culture of hospitality and exceptional customer service throughout the Skilled Nursing Center
- 8Support resident and family relationships through regular check ins and personalized attention
- 9Assist with documentation and administrative tasks to facilitate a seamless admission process
- 10Monitor and address concerns promptly and escalate to appropriate departments when needed
Requirements8
- 1High school diploma or equivalent required and associate degree or bachelor’s preferred
- 2Minimum of two years in customer service healthcare senior living hospitality admissions or related field preferred
- 3Exceptional interpersonal and communication skills
- 4Strong customer service and problem solving abilities
- 5Excellent organizational skills and ability to manage multiple priorities
- 6Ability to work collaboratively with residents families and interdisciplinary team members
- 7Proficiency with Microsoft Office and electronic record systems preferred
- 8Experience in healthcare or senior living environment a plus
Salary Insight
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