Shift Manager, QSR & Dairy Queen
Overview
You own shift operations at a high-volume Dairy Queen franchise, pacing crews to hit speed-of-service targets and resolve bottlenecks. You report to the GM, coordinate with Assistant Managers, and coach crew members to build a skilled team. Your focus is fan-first service, food safety, and a clean, inviting environment. This role stands out for its hands-on leadership in a fast-paced, team-oriented setting.
What You'll Do8
- 1Enthusiastically greet and welcome fans to the Dairy Queen brand, modeling professional behavior.
- 2Pace the crew to high performance by understanding speed-of-service goals and resolving workflow bottlenecks.
- 3Assist the GM and Assistant Managers with training and coaching crew members to build a skilled team.
- 4Ensure the restaurant is properly organized and staffed during your shift, adjusting assignments as needed.
- 5Create and maintain a positive, safe, clean, and inviting environment for fans and team members.
- 6Calmly resolve fan concerns following Dairy Queen service recovery standards.
- 7Model performance standards across all work stations and maintain a cooperative team atmosphere.
- 8Exhibit a genuine passion for excellence in every shift and complete additional duties as assigned.
Requirements8
- 16+ months high-volume quick service restaurant experience.
- 2High School diploma or equivalent.
- 3Capable of supervising specific areas of the business in a fast-paced environment.
- 4Strong knowledge and application of safe food handling practices.
- 5Highly organized and detail oriented.
- 6Work well under pressure during packed situations while maintaining a great attitude.
- 7Comfortable standing for entire shift and able to lift 50 pounds.
- 8Exhibit good manners, proper personal hygiene, and promptness.
Salary Insight
$37 - $48k per year
Location
Required Skills
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