Shift Lead in Training at Jersey Mike's Subs
Overview
You will own shift operations at a high-volume Jersey Mike's location, leading a team of 4-6 crew members during peak hours. You'll coordinate the line, manage food safety, and resolve customer issues with a calm, professional approach. Working directly with the general manager, you'll learn scheduling, inventory, and crew training. This role builds leadership skills in a fast-growing franchise with clear paths to assistant manager.
What You'll Do8
- 1Lead the crew through lunch and dinner rushes, assigning stations and pacing the line to keep ticket times under 3 minutes.
- 2Input orders into the POS system and handle cash, credit, and mobile payments with 100% accuracy during your shifts.
- 3Coach crew members on sub assembly, portion control, and Jersey Mike's brand standards to ensure every sandwich is made Mike's Way.
- 4Execute daily opening and closing checklists, including equipment checks on the grill, slicer, and knives.
- 5Monitor food safety and sanitation, wiping down surfaces, refreshing the cold table, and logging temperatures every 2 hours.
- 6Resolve customer complaints in real time, offering a remake or refund while maintaining a positive attitude.
- 7Train new hires on menu knowledge and customer service scripts, using the Jersey Mike's trainer guide.
- 8Communicate inventory needs to the manager, flagging low stock on proteins and bread before they run out.
Requirements8
- 118+ years old
- 21+ years in a fast-food or quick-service restaurant role
- 3Ability to stand for 8-10 hours per shift and lift 50 lbs
- 4Valid food handler's permit
- 5Flexible schedule including weekends and holidays
- 6Strong communication skills in English
- 7Basic math for cash handling and inventory counts
- 8Commitment to Jersey Mike's culture and community values
Salary Insight
$23 - $29k per year
Location
Required Skills
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