Service Advisor Atlantic Toyota Boston
Overview
The Service Advisor at Atlantic Toyota leads customer interactions and ensures smooth service experiences. This role focuses on clear communication and efficient problem solving. It drives departmental success through trust and quality service.
What You'll Do11
- 1Greet customers promptly and assess their vehicle service needs and concerns
- 2Provide accurate repair estimates based on technician input and pricing
- 3Schedule appointments and coordinate workflow between customers and technicians
- 4Communicate service progress and timelines transparently
- 5Maintain detailed records of interactions and follow-ups
- 6Handle complaints professionally to ensure satisfaction
- 7Promote maintenance packages that benefit customers and support business goals
- 8Collaborate with parts and technicians to secure necessary components
- 9Utilize service management software to track vehicle history and billing
- 10Foster positive relationships with customers and team members
- 11Drive operational efficiency through organizational skills
Requirements10
- 1High school diploma or equivalent
- 2Proven customer service experience in automotive field
- 3Basic understanding of vehicle systems and maintenance
- 4Strong communication and interpersonal abilities
- 5Proficiency with computer systems and service software
- 6Certification as Automotive Service Consultant or equivalent
- 7Dealership or repair shop experience preferred
- 8Familiarity with diagnostic tools and terminology
- 9Bilingual capabilities for diverse clientele
- 10Upselling skills and relationship management expertise
Salary Insight
$30 - $50k per year
Location
Required Skills
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