Service Access Team Leader at Duke Health
Overview
As a Service Access Team Leader at Duke Health, you will oversee patient registration and access workflows across a high-volume clinic, ensuring accurate data entry, insurance verification, and point-of-service collections. Reporting to the Service Access Manager, you will lead a team of Patient Service Associates, coach performance, and manage daily operations from check-in to check-out. This role merges hands-on registration duties with supervisory responsibilities, positioning you to improve patient experience and operational efficiency. You will work onsite in Raleigh, NC, within a fully integrated revenue cycle organization.
What You'll Do9
- 1Manage daily patient registration, including identification, demographic and insurance updates, check-in, and check-out, using EPIC and other systems.
- 2Lead point-of-service collections for deductibles, copays, and balances, ensuring accuracy and compliance with policies.
- 3Oversee clinic work queues, clearing missing registration items and handling referral and order workflows.
- 4Coach and counsel team members on performance, providing guidance on customer service and telephone etiquette.
- 5Prepare for clinic by reviewing the Department Appointment Report (DAR) and completing prior preparation activities.
- 6Implement process improvements to maximize efficiency, communicating opportunities to management.
- 7Coordinate staff schedules to ensure adequate coverage during peak times.
- 8Maintain a professional and patient-friendly environment, safeguarding privacy and confidentiality.
- 9Perform other related clerical duties as assigned by the Service Access Manager.
Requirements8
- 14+ years in a healthcare setting, with supervisory skills preferred.
- 2High school diploma required; associate's degree in healthcare or business substitutes for two years of experience, bachelor's degree for four years.
- 36+ months of data entry experience and basic PC skills.
- 4Knowledge of medical terminology and insurance processes.
- 5Strong verbal and written communication skills, with ability to interact tactfully.
- 6Ability to organize and prioritize tasks in a fast-paced environment.
- 7Entry-level coaching and performance evaluation skills.
- 8Ability to apply departmental policies for patient information verification, payment collection, and record maintenance.
Salary Insight
Salary not disclosed in listing
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
Cabarrus Health Alliance
VerifiedPatient Registration Supervisor, Bilingual Spanish
You will own patient registration operations for Cabarrus Health Alliance's Clinical Services Division, handling 40,000+ annual patient visits. You lead a team of 6-8 registration staff, coordinating daily workflows, staffing, and compliance with HIPAA and organizational policies. As a working supervisor, you perform registration duties alongside your team while coaching, mentoring, and evaluating performance. You will be the primary escalation point for complex registration issues and patient complaints, ensuring a seamless patient experience. This role requires bilingual fluency in English and Spanish and offers a path to leadership in public health administration.
1810 Wentworth-Douglass Hospital
VerifiedPatient Access Supervisor – Registration Operations
Lead a dedicated team that serves as the first point of contact for patients and visitors. As a Patient Access Supervisor you will oversee daily registration operations, mentor staff, improve workflows, and ensure every patient receives a seamless compassionate and efficient registration experience while maintaining the highest standards of accuracy compliance and customer service. This position requires no direct patient care but focuses on operational excellence and team leadership.
CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES PA
VerifiedPatient Access Specialist - Call Center & Scheduling
You will own the patient's first impression at CEENTA, handling 115-125 inbound calls daily in a contact center environment. You'll schedule, reschedule, and cancel appointments in Epic EHR, collect pre-payments, and route triage requests. You'll join a collaborative, mission-driven team of 50+ providers and 200+ staff across the Carolinas. This role demands a calm, detail-oriented professional who thrives on helping others. You'll master Epic while building patient trust in a high-volume setting.
Winston Medical Staffing
VerifiedMedical Clinic Coordinator - Patient Registration & Scheduling
You'll own patient registration, scheduling, and insurance verification at a top area healthcare facility. Working weekdays from 8am to 4:30pm, you'll manage high-volume patient encounters and keep records accurate across electronic medical records and scheduling systems. You'll collaborate with providers and staff to ensure smooth clinic operations, with the ability to float to other locations as needed. This role stands out for its focus on front-end revenue cycle support and requires completion of Ambulatory Services training, including a mock clinic.
Banner Health
VerifiedPatient Access Services Rep, Acute Care & Insurance
You will own patient intake and registration at Banner MD Anderson Cancer Center, a hospital-based setting covering Emergency, Inpatient, Obstetrics, and Outpatient. You will verify insurance eligibility, obtain authorizations, generate patient estimates, and collect patient liability. You will mentor and train the Patient Access team as an SME, resolving workflow issues and ensuring a superior patient experience. This role offers a day shift schedule with some Saturdays, and you will join a recognized Great Place to Work organization.
Duke University
VerifiedICU Registered Nurse Position at Duke Raleigh Campus
Lead professional nursing care for critically ill patients across diverse specialties at Duke Raleigh Campus. This role drives exceptional patient outcomes through collaborative teamwork and innovative practices. Unique opportunity to contribute to a Magnet-recognized institution with extensive clinical exposure.