Senior Site Reliability Engineer, AWS & Observability
Overview
You will own the reliability and scalability of NinjaOne's platform, serving 30,000+ customers and millions of endpoints. You will join the SRE team in Platform Engineering, collaborating with engineers who build with Java, Kotlin, Golang, and Postgres on AWS. Your work will directly reduce customer impact and improve service availability. This role stands out with a 24x7 on-call rotation and a chance to influence architecture at scale.
What You'll Do9
- 1Diagnose and resolve complex application and infrastructure issues using New Relic, Splunk, and DataDog.
- 2Participate in the 24x7 on-call rotation and deployment planning to ensure high availability.
- 3Perform root cause analysis (RCA) and provide actionable recommendations to application teams.
- 4Improve availability and reduce customer impact by implementing industry-best observability practices.
- 5Influence design decisions to ensure best-practice and security-minded architecture.
- 6Create and maintain technical documentation and standard operating procedures (SOPs).
- 7Develop software, scripts, or tooling to automate and improve delivery efficiency.
- 8Collaborate with cross-functional teams to scale AWS infrastructure using CloudFormation, Terraform, and Ansible.
- 9Ensure security and compliance within the FedRAMP-authorized environment.
Requirements10
- 110+ years in DevOps or Site Reliability Engineering roles.
- 2Intermediate+ Linux administration, scripting, and troubleshooting skills.
- 3Hands-on experience with observability tools: New Relic, Splunk, DataDog.
- 4Comprehensive experience with AWS core services: VPC, EC2, ECS, Route53, Fargate, ALB/NLB.
- 5Experience with infrastructure-as-code: CloudFormation, Terraform, Helm, Ansible; CDK is a plus.
- 6Good understanding of containers, Fargate, Kubernetes, and distributed microservice architecture.
- 7Passion for automation, security, and self-service environments.
- 8Hands-on experience with CI/CD and SDLC processes.
- 9Effective verbal and written communication skills.
- 10Must be a U.S. citizen or lawful permanent resident due to federal security requirements.
Salary Insight
$160 - $240k per year
Location
Required Skills
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