Senior Site Reliability Engineer, AWS & Observability
Overview
Senior Site Reliability Engineer owns reliability, scalability, and observability for NinjaOne's endpoint management platform, serving 30,000+ customers and millions of endpoints. You join the SRE team in Platform Engineering, collaborating with software engineers who build on Java, Kotlin, C++, Golang, and Postgres running on AWS. You drive improvements in availability, performance, and security through automation and industry-best observability tools. This role stands out for its direct influence on architecture decisions and a 24x7 on-call rotation with real production impact.
What You'll Do7
- 1Diagnose and resolve complex application and infrastructure issues in AWS environments.
- 2Participate in the 24x7 on-call rotation, SCRUM, and deployment planning to maintain high service availability.
- 3Perform Root Cause Analysis (RCA) and provide recommendations for application teams to prevent recurrence.
- 4Improve availability and reduce customer impact using New Relic, Splunk, and DataDog.
- 5Influence design decisions to ensure best-practice and security-minded architecture.
- 6Create and maintain technical documentation and standard operating procedures (SOPs).
- 7Develop software, scripts, or tooling to improve efficiency and reduce delivery time for applications and infrastructure.
Requirements9
- 110+ years in DevOps and/or Site Reliability Engineering roles.
- 2Intermediate+ level Linux administration, scripting, and troubleshooting.
- 3Demonstrable knowledge of observability tools: New Relic, Splunk, DataDog.
- 4Comprehensive experience with AWS core services: VPC, EC2, ECS, Route53, Fargate, ALB/NLB.
- 5Experience with cloud automation and infrastructure-as-code: CloudFormation, Terraform, Helm, Ansible; CDK a plus.
- 6Good understanding of containers, Fargate, Kubernetes, and distributed microservice architectures.
- 7Passionate about automation, security, and self-service environments/portals.
- 8Hands-on experience with CI/CD and SDLC processes.
- 9Effective communication skills, verbal and written.
Salary Insight
$160 - $240k per year
Location
Required Skills
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