Senior ServiceNow Business Analyst
Overview
Lead requirements gathering and process design for federal agency clients. Act as critical bridge between stakeholders and technical teams. Translate complex mission requirements into scalable ServiceNow solutions ensuring compliance with federal standards and maintain highest quality of data in backlog.
What You'll Do12
- 1Lead client workshops and focus groups to elicit analyze and document business requirements aligning with agency mission goals
- 2Translate high-level business needs into user stories acceptance criteria and functional specifications within Agile Scrum frameworks
- 3Conduct gap analysis to identify delta between current legacy processes and ServiceNow OOTB functionality
- 4Collaborate with Agile Coach to design document and distribute new Agile processes and SOPs supporting ServiceNow delivery teams
- 5Review all user stories and requirements for accuracy completeness and ambiguity ensuring Definition of Ready before sprint planning
- 6Provide guidance and mentorship to junior developers and analysts helping them understand business context federal domain constraints and ServiceNow best practices
- 7Conduct peer reviews of functional designs and test scripts to maintain high standards of quality control
- 8Develop detailed process maps workflows and data models to visualize end-to-end service delivery
- 9Advise government stakeholders on ServiceNow best practices steering away from excessive customization that creates technical debt
- 10Collaborate with System Architects to ensure functional designs are technically feasible
- 11Ensure all solution designs adhere to federal IT standards including Section 508 compliance and FISMA/NIST security controls
- 12Develop and execute UAT plans create test scripts coordinate testing sessions with government personnel
Requirements10
- 1U.S. Citizenship ability to obtain and maintain a Secret Level security clearance
- 2Bachelor's degree in Computer Science Information Systems Business Administration or related field
- 35+ years experience as Business Analyst with at least 3 years dedicated to ServiceNow platform
- 4Proven experience working in federal contracting space DoD DHS or civilian agencies
- 5Experience working in Agile Scrum environment
- 6Deep knowledge of ServiceNow ITSM and at least one other major workflow such as ITOM HRSD SPM ITAM or Custom Applications
- 7Strong experience with Jira ServiceNow Agile or Azure DevOps for backlog management
- 8Proficiency in Visio LucidChart or similar tools for process mapping
- 9ServiceNow Certified System Administrator CSA REQUIRED
- 10Preferred ITIL v4 Foundation or higher Project Management Professional PMP or Agile certifications
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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