Senior Service Dispatcher Coordination Operations Coordinator
Overview
Senior Service Dispatcher / Coordinator – Commercial Service at Beacon Mechanical Service LLC. This role supports daily coordination and execution of a growing commercial service operation across Plumbing Mechanical Electrical Facility Services and Fire Life Safety divisions. The Senior Service Dispatcher serves as the central connection between field technicians customers vendors and internal operations team.
What You'll Do10
- 1Coordinate daily field operations across Plumbing Mechanical Electrical Facility Services and Fire Life Safety supporting 3–4 crews per division
- 2Build and maintain technician schedules in advance based on priority geography workload and skill set and customer requirements
- 3Monitor incoming work through Corrigo ServiceChannel FieldPulse email and other customer platforms
- 4Maintain visibility into active pending approved and return work and proactively move jobs toward completion
- 5Follow up with technicians throughout the day and before end of day to confirm job status return needs materials estimates and next steps
- 6Coordinate return visits vendors materials equipment rentals deliveries site access and other execution requirements
- 7Maintain proactive customer communication regarding ETAs job status schedule changes and delays
- 8Ensure technician notes photos material information JHAs and required job documentation are complete
- 9Track outstanding quotes approvals and follow-up work and ensure nothing remains idle without a defined next action
- 10Support field technicians as a primary operational resource for scheduling scope clarification and customer requirements
Requirements5
- 15+ years of service dispatching service coordination or field-service operations experience
- 2Proven experience managing multiple technicians or crews in a fast-paced commercial service environment
- 3Strong scheduling prioritization organization and follow-up skills
- 4Excellent written and verbal communication skills
- 5Ability to manage a high volume of active work while maintaining attention to detail
Salary Insight
$75 - $85k per year
Location
Required Skills
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