Senior Analyst Operations Strategy & Execution Real-Time Operations
Overview
Intuit’s Expert Network Real-Time Operations team seeks a Senior Analyst, Operations Strategy & Execution passionate about customer experience, operational excellence, analytics, and innovation at scale. This role supports strategic improvements for the Canada business while enabling new experiences like Team of Experts and Item Management. The ideal candidate owns an operational space identifies improvement opportunities uses data and AI-enabled tools to drive better decisions and communicates clearly with senior leaders and cross-functional partners.
What You'll Do9
- 1Own operational strategy and execution for an assigned business area initially supporting strategic improvements within the Canada business
- 2Drive continuous improvement across customer experience expert experience operational efficiency and business performance
- 3Support rollout of new operating experiences including Team of Experts and Item Management by defining operating models workflows success metrics governance and change-management needs
- 4Use operational data dashboards and AI-enabled capabilities to identify trends surface risks generate insights and recommend improvements
- 5Partner with Product Product Development Service Delivery Workforce Management Capacity Planning Resource Operations Analytics and other teams to deliver cross-functional initiatives
- 6Manage senior leadership communication by providing clear updates recommendations tradeoffs risks and decision points
- 7Translate ambiguous business problems into structured plans practical solutions and measurable outcomes
- 8Ensure continuity of existing operations while enabling new capabilities that can scale across the Expert Network
- 9Adapt focus areas as business priorities evolve while maintaining ownership clarity and accountability for assigned initiatives
Requirements11
- 15+ years building ETL pipelines with Spark and Airflow
- 23-5 seasons leading real-time operations projects
- 3Bachelor’s degree in Business Engineering Information Systems Operations or related field
- 4Strong business and operational judgment with ability to connect customer expert process system and business impacts
- 5Analytical mindset using operational data dashboards and reporting tools to diagnose performance identify opportunities and influence decisions
- 6Experience improving business processes operating models workflows systems or tooling in cross-functional environments
- 7Proficiency with AI-enabled tools automation or emerging technologies to enhance insights efficiency decision-making or operational execution
- 8Excellent communication and stakeholder management skills including experience preparing recommendations for senior leadership
- 9Ability to manage competing priorities making thoughtful tradeoffs and driving outcomes across teams
- 10Experience with real-time operations workforce management or operations strategy
- 11Certification such as CPC Card or BCBA preferred
Salary Insight
$130 - $176k per year
Location
Required Skills
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