Sales Support Representative, Inside Sales & CRM
Overview
You will own customer support and inside sales coordination at Ferguson, a Fortune 500 distributor with 36,000 associates. Your work ensures timely quotes, accurate orders, and resolved customer concerns. You will partner with sales associates to recommend products and coordinate deliveries for diverse industries. This role offers growth from the ground up, with Salesforce and Genesis phone systems as core tools. You will learn plumbing and trade product knowledge while building a career in a stable, national company.
What You'll Do9
- 1Support sales associates by determining best-fit products and solutions for customer needs.
- 2Deliver personalized service through timely quotations and accurate sales orders.
- 3Coordinate deliveries on behalf of customers to meet their project timelines.
- 4Answer sales calls, addressing and resolving customer concerns or questions directly.
- 5Use Salesforce to log customer interactions and manage pipeline data.
- 6Operate Genesis phone system to handle inbound sales inquiries efficiently.
- 7Upsell and cross-sell products based on customer needs and order history.
- 8Follow through on commitments to ensure customer satisfaction and repeat business.
- 9Learn product knowledge and processes to become a subject matter expert in your area.
Requirements9
- 10-3 years of sales or customer service experience preferred.
- 2Experience with Salesforce and Genesis phone systems is preferred.
- 3Experience in plumbing or other trades is a plus.
- 4Strong sales skills, including the ability to upsell and close orders.
- 5Proven track record of responding quickly to customer needs and making timely decisions.
- 6Ability to thrive in a fast-paced environment and follow through on commitments.
- 7Highly motivated, customer-service-oriented, with a knack for building relationships.
- 8General digital literacy, including Microsoft Office suite.
- 9Pre-employment drug and background screening required.
Salary Insight
$37 - $60k per year
Location
Required Skills
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