Sales Associate, E-Commerce & No-Haggle Auto Sales
Overview
You will own the full sales cycle for hundreds of online, phone, and in-store customers at AutoNation Ford Fort Worth, guiding them from first contact to a closed deal in our no-haggle environment. You will work on a high-volume sales team supported by nationwide inventory and a culture that values trust and transparency. You will use CRM tools and digital communication platforms to respond to leads in minutes and convert them into showroom visits. This role stands out for its clear path into finance and management, plus a strong benefits package and a mission-driven culture through DRV PNK.
What You'll Do8
- 1Respond to inbound internet and phone leads within minutes, qualifying buyers and scheduling showroom appointments
- 2Guide customers through vehicle selection, test drives, and trade-in valuations, using CRM and digital retailing tools to streamline the process
- 3Negotiate pricing and financing terms within AutoNation's no-haggle model, presenting payment options that align with customer budgets
- 4Close sales by preparing paperwork, coordinating with F&I managers, and ensuring a smooth delivery experience
- 5Follow up with customers post-purchase to confirm satisfaction, address concerns, and transition them to the Service department for ongoing care
- 6Maintain accurate records of all interactions in the CRM and update customer profiles to drive repeat business and referrals
- 7Collaborate with the sales team to share best practices and meet monthly volume and profit targets
- 8Achieve and exceed individual sales goals while delivering a consistent, high-quality customer experience
Requirements8
- 1High school diploma or equivalent
- 21+ year in sales or customer service, retail preferred
- 3Proven track record of delivering exceptional customer experiences
- 4Drive to set and achieve targeted sales goals with measurable results
- 5Strong communication, consultative, and interpersonal skills, both in person and over the phone
- 6Comfortable using technology including CRM systems and digital communication tools
- 7Valid in-state driver's license and an acceptable, safe driving record
- 8Willingness to work a flexible schedule including evenings and weekends
Salary Insight
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