Revenue Optimization Manager, Healthcare Billing & RCM
Overview
This role owns revenue cycle performance and front desk operations across all CityDoc clinic locations, directly impacting net revenue per visit. You will serve as the primary liaison to the billing company (AAAMB), driving accountability and continuous improvement. Working with clinic leadership, you standardize workflows, train staff, and analyze financial trends to reduce leakage and denials. This position stands out for its blend of operational oversight and strategic revenue management in a multi-site healthcare setting.
What You'll Do10
- 1Standardize front desk workflows across locations, covering registration, insurance verification, scheduling, and collections.
- 2Train and mentor front desk staff to ensure consistent adherence to company standards.
- 3Identify workflow inefficiencies and implement process improvements that enhance patient and employee experience.
- 4Monitor front desk operational metrics and recommend changes to boost efficiency and patient satisfaction.
- 5Act as the primary liaison to the billing company (AAAMB), managing communication on claims, denials, and accounts receivable.
- 6Review billing company performance metrics and hold regular meetings to ensure progress toward revenue goals.
- 7Collaborate with the billing company to resolve revenue cycle challenges and support payer contract reviews.
- 8Analyze revenue trends and implement corrective actions to reduce denials, preventable refunds, and underpayments.
- 9Develop financial dashboards and provide insightful analysis to executive leadership on revenue and operational performance.
- 10Lead cross-functional projects focused on revenue generation and operational efficiency.
Requirements9
- 13-5 years in healthcare finance, revenue cycle management, or medical billing.
- 2Deep understanding of healthcare billing, payer requirements, and reimbursement processes.
- 3Hands-on experience with budgeting, financial reporting, forecasting, and data analysis.
- 4Advanced proficiency in Microsoft Excel and financial reporting tools.
- 5Experience with healthcare practice management systems and EMR platforms.
- 6Strong analytical and problem-solving skills with attention to detail.
- 7Excellent communication skills, able to collaborate with internal teams and external vendors.
- 8Ability to manage multiple priorities independently with high accuracy.
- 9Bachelor's degree in Finance, Accounting, Business Administration, or Healthcare Administration preferred.
Salary Insight
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