Revenue Cycle Advisor
Overview
The Revenue Cycle Advisor will serve as the primary liaison between customers and internal teams while driving customer success and optimizing revenue processes. This hybrid role requires 3 days per week in Bloomington MN or Midtown Manhattan NY. It is a fast-paced environment where you can make a significant impact on revenue optimization and customer satisfaction.
What You'll Do9
- 1Serve as the primary liaison between customers and internal teams fostering long-term relationships
- 2Demonstrate RCM value by highlighting measurable impacts and proactively solving challenges
- 3Analyze customer performance metrics identify trends and suggest improvements to optimize revenue processes
- 4Address customer inquiries promptly coordinating cross-functional teams for swift issue resolution
- 5Collaborate with billing operations and product teams to refine service delivery and enhance customer experience
- 6Identify and recommend process enhancements to improve internal and external workflows
- 7Provide regular performance reports and actionable insights to maintain customer alignment
- 8Drive customer satisfaction retention and advocacy through strategic engagement ensuring high NPS scores
- 9Travel up to 10% including overnight trips
Requirements7
- 15+ years of Revenue Cycle Management including deep knowledge of billing common denials posting electronic transaction formats and payer portal navigation
- 2Proven experience in customer engagement and client relationship management
- 3Strong working knowledge of Microsoft Office Excel Outlook PowerPoint and Word
- 4Strategic intellectually curious problem solver with clear fact-based recommendations
- 5Detail-oriented written and oral communication skills
- 6Adaptive to change with strong collaboration across cross-functional teams
- 7Initiative taker with strong work ethic and integrity
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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