Retirement Plan Services Representative - Capital Group
Overview
Own retirement plan solutions for high volume inbound calls in Indianapolis. Provide expert customer service, explain complex financial concepts, and resolve inquiries in real time. Teach all necessary knowledge to launch a career at Capital Group. Seek candidates who can influence income and embrace diverse perspectives.
What You'll Do8
- 1Build trust through real-time phone interactions using research and regulatory understanding
- 2Scale communication skills across multiple systems daily
- 3Drive clear explanations of financial concepts and retirement regulations
- 4Lead with empathy and composure during challenging customer interactions
- 5Utilize professional development resources to enhance existing skills
- 6Maintain flexibility for overtime needs as required
- 7Apply knowledge of company policies and legal requirements to resolve issues
- 8Foster belonging by valuing diverse perspectives and unique backgrounds
Requirements7
- 15+ years building ETL pipelines with Spark and Airflow
- 2CPC Card certification preferred
- 3Strong technical writing and problem solving abilities
- 4Proven ability to handle high volume inbound phone traffic
- 5Experience with retirement planning and insurance products
- 6Commitment to learning and growth within Capital's culture
- 7Ability to work independently and collaboratively in a team environment
Salary Insight
$46 - $74k per year
Location
Required Skills
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