Retail Team Lead, Shipping & Customer Service
Overview
Own the daily operations of a busy retail store, leading a small team to hit sales and service targets. Coordinate shipping, mailbox rentals, and local gift sales in a 6-day operation. This role requires solo staffing at times, managing open and close procedures, and driving team performance in an incentive-based environment. You will stand out by bringing retail leadership experience from shipping, copy, grocery, or general merchandise and a focus on exceeding customer expectations.
What You'll Do8
- 1Drive daily sales and service goals, adjusting tactics to exceed targets and realize monthly bonuses.
- 2Staff the store solo, opening and closing with confidence, keeping the floor ready and customers served.
- 3Lead a team of 1-2 associates, coaching on packing, shipping, and customer service standards.
- 4Coordinate shipment intake and dispatch, using Ship N More tools to track packages and meet deadlines.
- 5Manage mailbox rentals, renewals, and customer inquiries, ensuring compliance with postal regulations.
- 6Curate and display locally-sourced gifts, aligning stock with seasonal demand and store traffic.
- 7Establish a weekly schedule that covers all shifts while adapting to customer flow and inventory tasks.
- 8Track store metrics, including sales per transaction, repeat business, and customer satisfaction scores.
Requirements7
- 12+ years in a retail leadership role, with hands-on experience in shipping, copy, or general merchandise.
- 2Proven ability to run a store independently, including opening and closing and handling cash reconciliation.
- 31+ year managing a team of at least 2 part-time staff, with direct responsibility for scheduling and performance.
- 4Strong knowledge of shipping carrier rules, including USPS, UPS, and FedEx labeling and packing standards.
- 5Familiarity with point-of-sale systems and inventory management, able to learn new software quickly.
- 6High school diploma or equivalent, with an associate's degree in business or retail management a plus.
- 7Open availability across 6 days per week, including weekends, with the ability to cover shifts as needed.
Salary Insight
$25 - $33k per year
Location
Required Skills
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