Goodwill of Greater WashingtonVerified Source

Retail Store Manager, Community Impact in DC Area

70K–70K
Onsite · Washington, District of Columbia
Posted August 14, 2026
full-time

Overview

Own the store P&L and lead a diverse team to deliver exceptional customer service at scale. You will manage inventory, donations flow, and daily operations while partnering with a mission-driven organization. You will contribute to community impact and growth through people development and process improvements. This role offers growth, strong benefits, and bonus potential.

What You'll Do10

  • 1Build a high performing retail team by coaching and training direct reports
  • 2Direct store operations to ensure exceptional customer service across donors, shoppers, and partners
  • 3Oversee inventory levels and merchandise presentation to maximize revenue
  • 4Monitor donations flow, safety, and compliance with standards and laws
  • 5Administer bookkeeping and reporting, including timekeeping and sales analytics
  • 6Maintain effective communication with staff and stakeholders
  • 7Respond to competitive conditions and adjust strategies
  • 8Ensure safety, security, and loss prevention are enforced
  • 9Participate in special projects and organizational initiatives
  • 10Perform additional duties as assigned to support store success

Requirements10

  • 1High school diploma or equivalent plus 3-5 years of management experience in retail or a similar environment
  • 2Proven leadership ability and good judgment in service-oriented settings
  • 3Clear English communication skills, both written and verbal
  • 4Basic math and computer skills including spreadsheets and POS systems
  • 5Personal vehicle for cash deposits
  • 6Willingness to work flexible days and hours to meet seven-day operation demands
  • 7Strong ability to inspire and develop team members to deliver exceptional customer service
  • 8Bachelor’s degree in business or related field is a plus
  • 9Experience in working with disabled or disadvantaged populations is preferred
  • 10Fluency in a language other than English is a plus

Salary Insight

$70k per year

Location

Typeonsite
LocationWashington, District of Columbia

Required Skills

LeadershipCoachingCustomer ServiceInventory ManagementBookkeepingCommunicationBasic MathSpreadsheetsPOS SystemsPersonal VehicleFlexible Schedule
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