Retail Sales Manager, Wireless & T-Mobile
Overview
You will own store revenue and team performance at a Metro by T-Mobile location, driving sales growth and customer retention in a high-volume retail environment. You will lead a team of 5-8 sales associates, fostering a culture of accountability and coaching. This role offers uncapped commission paid twice monthly, a unique perk in the wireless industry, plus a comprehensive benefits package. You will also manage daily operations, from inventory to merchandising, ensuring the store meets brand standards. This is a chance to make an immediate impact with a growing company that values leadership and innovation.
What You'll Do10
- 1Recruit, hire, and train top-tier sales talent to build a high-performing team within your first 30 days.
- 2Drive store sales and achieve monthly sales goals by coaching your team on effective upselling and cross-selling techniques.
- 3Champion a customer-first approach, ensuring every customer leaves with a personalized solution and a positive experience.
- 4Manage staff scheduling, cash handling, and POS transactions to ensure accurate and efficient store operations.
- 5Conduct weekly team meetings to set sales expectations, review performance metrics, and align on strategies.
- 6Implement visual merchandising standards to keep the store brand-ready and maximize product visibility.
- 7Track and analyze store performance data to identify trends and implement improvement plans.
- 8Oversee inventory management to maintain optimal stock levels and prevent shrinkage.
- 9Model exceptional sales behaviors, including account activations and accessory attachments.
- 10Foster a culture of ongoing development through regular feedback and performance evaluations.
Requirements10
- 11-2 years of retail sales management experience, ideally in the wireless industry.
- 2Proven track record of meeting or exceeding sales targets.
- 3Strong leadership and team-building skills with the ability to motivate and coach.
- 4Excellent interpersonal and communication abilities for customer and staff interactions.
- 5Strategic thinker with strong analytical and problem-solving skills.
- 6Deep understanding of wireless products, plans, and market trends.
- 7Availability to work a flexible schedule, including evenings, weekends, and holidays.
- 8Reliable transportation to commute to the Boston location.
- 9Ability to stand for long periods and lift objects weighing up to 40lbs.
- 10Full-time availability of 45 hours per week.
Salary Insight
$62 - $129k per year
Location
Required Skills
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