Retail Keyholder, Luxury Fashion at Sandro NYC
Overview
You will lead store operations and sales in the Meatpacking District, driving daily performance for Sandro's luxury brand. You'll support the store manager, supervise teams on shift, and own the client experience from greeting to styling. Sandro and Maje offer Parisian chic with a modern edge, and you'll help maintain that standard. This role stands out with a 2% commission structure and a culture that promotes internal mobility. You'll join a financially stable global house with a 2030 sustainability roadmap.
What You'll Do9
- 1Lead the sales floor in the store manager's absence, directing team priorities and ensuring coverage
- 2Open and close the store, reconcile cash, and track daily KPIs against sales goals
- 3Build a client book by capturing customer preferences, following up on new arrivals, and fostering loyalty
- 4Style clients with tailored recommendations, using product knowledge to meet their needs
- 5Motivate the team to hit sales targets, allocating goals and recognizing wins
- 6Resolve customer issues on the spot, escalating only when necessary
- 7Maintain visual standards, replenishing stock and arranging displays to match brand guidelines
- 8Support new hires by modeling service behaviors and sharing product knowledge
- 9Drive an inclusive shopping experience, welcoming every client with Parisian warmth
Requirements7
- 11+ years in retail or customer service, with supervisory experience preferred
- 2Proven ability to deliver exceptional service in luxury retail settings
- 3Strong fashion knowledge and a genuine passion for trends
- 4Excellent communication skills, with a friendly and persuasive approach
- 5Flexibility to work evenings, weekends, and holidays
- 6Interest in pursuing a career in retail management
- 7Social media presence is a plus but not required
Salary Insight
$44 - $48k per year
Location
Required Skills
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