Retail Banking Associate, Banking Support & Customer Service
Overview
Own front line customer service in a full time retail banking role serving small businesses and consumers at a modern branch. You will handle account openings, deposits and withdrawals, and cross-sell bank products at scale with in person and portal supported processes. You will collaborate with the Business Development Officer and Operations leadership to ensure accurate processing and reporting, while maintaining compliance and data integrity. This role offers hands on experience in a community bank environment with growth potential.
What You'll Do10
- 1Build customer relationships by assisting with account openings and deposits withdrawals
- 2Cross-sell bank products to meet customer needs
- 3Provide technical support to the Business Development Officer with clients
- 4Process branch transactions including deposits and withdrawals
- 5Monitor exception items and returns daily for accurate recording and processing
- 6Open and close branch as required
- 7Reconcile daily work including balancing coin and Check21 scans
- 8Review daily and monthly reports for action items requiring attention
- 9Maintain system information including changes in customer data
- 10Ensure compliance with bank policies and procedures
Requirements10
- 1Two years of experience as a teller and CSR in a retail banking environment
- 2Experienced in new account systems
- 3Training in bank compliance
- 4Knowledge of Microsoft Office Word and Excel
- 5Ability to work in person with full time schedule 8:45am to 4pm
- 6Strong attention to detail and accuracy
- 7Excellent customer service and communication skills
- 8Capable of handling cash and balancing cash drawers
- 9Basic technical aptitude for banking software
- 10Availability to start immediately
Salary Insight
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