Senior Relationship Banker, Retail Sales & Business Banking
Overview
You will own the full retail sales process for a complex portfolio of personal and business customers, identifying needs through the bank's sales framework and driving proactive outreach. You will work within a branch team of tellers, personal bankers, and business partners, coordinating with mortgage originators and business bankers to close opportunities. This role combines deep customer discovery with financing evaluation and community networking, making you the primary driver of branch growth. 5+ years of proven sales experience and a thorough understanding of KYC and CIP protocols set you apart in this position.
What You'll Do10
- 1Build new customer relationships and expand existing ones by proactively identifying opportunities through the portfolio management process, using the bank's sales framework to achieve personal sales goals.
- 2Own the end-to-end sales cycle: profile customers, conduct pre-call planning, make outreach calls, prepare for appointments, and follow up to progress development plans.
- 3Evaluate financing requests, recommend loan structures, and submit complete loan application packages for business customers using Vertical IQ and other tools.
- 4Explain complex products and services, including mortgage/HELOC, Business Banking products, and Treasury Management services, to both consumer and business clients.
- 5Act as a liaison with business partners such as mortgage loan originators and business bankers to cross-sell retail products and expand the bank's presence.
- 6Attend community networking events and build relationships with Centers of Influence to generate referral opportunities.
- 7Solicit new business relationships through outbound prospecting calls, using a consultative sales approach to uncover needs.
- 8Adhere to compliance and operational risk controls, including audit requirements, fraud prevention, and KYC/CIP protocols.
- 9Maintain SAFE Act registration requirements and complete other related duties as assigned.
- 10Stay current on product and system changes, and demonstrate risk management decisions to reduce losses and fraudulent activity.
Requirements9
- 11+ years of proven proactive sales experience (or 3+ years in retail sales, call center, customer service, or telesales)
- 2High school diploma or equivalent (GED)
- 3Strong verbal communication and interpersonal skills
- 4Proven ability to provide exceptional customer service
- 5Well-organized with time management and prioritization skills
- 6Demonstrated financial services product knowledge
- 7Proficient with internet and user-level technology
- 8Ability to stand for long periods, use hands and fingers, and lift up to 30 lbs
- 9Ability to read fine print and interact with customers face-to-face in an open environment
Salary Insight
$50 - $85k per year
Location
Required Skills
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