Restaurant Manager, Japanese Steakhouse & Hospitality Operations
Overview
As Restaurant Manager at Benihana, you own end-to-end operations for a high-volume Japanese steakhouse, from opening to close. You lead a team of 30+ hourly staff and multiple shift leads, ensuring flawless front-of-house and back-of-house execution. Reporting to the General Manager, you balance P&L targets, guest satisfaction, and team development in a dynamic environment. This role stands out with performance bonuses up to 10% of base salary and a clear path to multi-unit leadership.
What You'll Do8
- 1Oversee daily front-of-house and back-of-house operations, directing 30+ staff across multiple shifts to hit service goals
- 2Implement sanitation and safety protocols per OSHA guidelines, maintaining a 95% health inspection score
- 3Recruit, hire, and onboard new talent, building a pipeline of future managers for the region
- 4Train and mentor floor staff on OpenTable booking systems and POS workflows, cutting table turn time by 15%
- 5Resolve guest escalations within 15 minutes, driving repeat visits and 4.5+ star reviews on Yelp
- 6Manage inventory and vendor contracts for food and beverage, reducing waste by 10% in the first quarter
- 7Develop weekly staff schedules aligned with forecasted covers, optimizing labor cost to 28% of sales
- 8Partner with the GM to create local marketing events, boosting weekend reservations by 20% via Instagram and Facebook
Requirements8
- 13+ years managing a full-service restaurant with $2M+ annual revenue
- 2Proven track record of training and developing hourly staff into shift leaders
- 3Advanced knowledge of POS systems like Toast or Aloha, plus OpenTable reservation management
- 4Experience owning P&L statements, including food cost, labor, and COGS analysis
- 5Certified in ServSafe or FOODSAFE, with ability to pass a background check
- 62+ years working with Japanese cuisine or high-volume teppanyaki concepts
- 7Demonstrated ability to handle 50+ covers per hour during peak service, maintaining quality
- 81+ year using 7shifts or HotSchedules for labor forecasting and scheduling
Salary Insight
$65 - $70k per year
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