Restaurant Floor Manager, Upscale Steakhouse
Overview
You will own daily floor operations at Butcher & Thief Steakhouse, a high-volume venue in Las Vegas. This entry-level management role suits recent grads or seasoned servers and bartenders ready to step up. You will lead a team of 15-20, coordinate service flow across multiple sections, and uphold SNHD and TAM compliance. Unlike typical floor roles, you get direct P&L exposure and quarterly bonuses tied to guest satisfaction scores.
What You'll Do8
- 1Supervise daily restaurant operations, ensuring smooth service flow from opening to close
- 2Lead, train, and develop staff to uphold service standards and food safety protocols
- 3Oversee food and beverage preparation and presentation, maintaining quality and consistency
- 4Handle customer inquiries and resolve complaints promptly, turning issues into loyalty
- 5Enforce health and safety regulations for food handling, sanitation, and workplace safety
- 6Drive team performance during peak hours, adjusting staffing and table turns in real time
- 7Manage reservation flow using OpenTable, seating guests efficiently and balancing server sections
- 8Coordinate with kitchen and bar teams to hit ticket times and maintain brand standards
Requirements7
- 11-3 years of management experience in hospitality, or 5+ years as a server or bartender in an upscale venue
- 2Degree in business or hospitality management (preferred, not required)
- 3Current SNHD food handler card and Nevada TAM certification, or ability to obtain within 30 days
- 4Experience with Toast POS and OpenTable reservations (preferred)
- 5Proficiency with Microsoft Word and Excel for scheduling and reporting
- 6Flexibility to work evenings, weekends, and holidays
- 7Strong conflict resolution and de-escalation skills for guest complaints
Salary Insight
$45 - $50k per year
Location
Required Skills
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