Quality Control Manager Warranty Technician Southern Atlanta
Overview
Quality Control Manager and Warranty Technician role overseeing residential construction quality across South Atlanta communities. Own inspections from framing to closeout and serve as primary homeowner contact for warranty concerns. Collaborate with Builders and trade partners to resolve issues and maintain high quality standards. This role blends field hands-on repairs with customer service and requires Travel between communities.
What You'll Do9
- 1Build and inspect new homes throughout construction to meet Valor’s quality standards and reduce defects before closing.
- 2Design and implement quality checks with Builders and trade partners to address issues promptly.
- 3Track inspection items and drive issues to completion within scheduled timelines.
- 4Serve as primary point of contact for homeowners regarding warranty concerns and communicate clearly to resolve issues.
- 5Coordinate trade partners and vendors to complete warranty repairs and ensure workmanship meets standards.
- 6Perform minor hands-on repairs including drywall, paint touch-ups, adjustments, and small warranty items.
- 7Follow up after repairs to ensure customer satisfaction and prevent repeat issues.
- 8Scale quality assurance practices across South Atlanta communities to maintain consistency.
- 9Document processes and maintain accurate records for audits and continuous improvement.
Requirements10
- 1Experience in residential construction, homebuilding, quality control, warranty, or customer service
- 2Strong understanding of construction processes, workmanship standards, and common residential warranty issues
- 3Excellent communication and customer-service skills
- 4Ability to handle difficult homeowner conversations professionally and work toward practical resolutions
- 5Strong attention to detail, organization, and follow-through
- 6Comfortable managing multiple homes, warranty items, trade partners, and deadlines
- 7Hands-on ability to complete minor repairs, including drywall and paint touch-ups
- 8Must have your own basic tools
- 9Valid driver’s license, reliable transportation, and ability to travel between communities throughout the South Atlanta area
- 10Dependable, accountable, and able to work independently in the field
Salary Insight
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