Program Director Benchmark Electronics
Overview
Lead customer interface to achieve high satisfaction and profitable growth. Provide strong team leadership ensuring internal and external needs are met from concept to finished product. Ideal EMS or contract manufacturing background. Direct customer team activities as senior day-to-day contact and escalation point. Manage multiple tasks including continuous improvement business analysis quoting and pricing contract reviews change management on-time delivery inventory forecasting. Build relationships and collaborate on forecasting pricing strategies to ensure profitability. Direct new product introduction programs and coordinate proposals. Promote DFx philosophy with customers and within team. Supervise Account Managers Programs Managers and Project Specialists handling performance reviews and development. Assist extended team members including schedulers supply chain analysts product engineers configuration analysts. Support contract development and review. Assess inventory positions develop strategies to manage levels. Participate in senior divisional management activities. Implement improvements for continuous enhancement in customer satisfaction. Monitor critical material issues. Review contractual documents for adequacy. Develop knowledge of customer product utilization strategies. Monitor excess and slow moving inventories. Assist team members to meet needs. Establish reports and monitoring systems for program visibility. Present program status reviews to ensure visibility and coordination. Oversee budgets and schedules to meet requirements and take corrective action. Develop annual department business plan aligned with corporate objectives. Facilitate program status presentations for management visibility. Work with division leadership to develop business plan based on corporate objectives. Support sales activities from Business Development Team.
What You'll Do20
- 1Direct and lead customer team activities as senior day-to-day customer contact and escalation point managing concerns and follow up corrective actions
- 2Handle multiple team tasks including continuous improvement programs business analysis quoting pricing contract reviews change management
- 3Ensure on-time delivery inventory forecasting and business development collaboration
- 4Manage customer interface and support critical issues to completion
- 5Direct new product introduction programs and coordinate proposals
- 6Promote DFx philosophy with customers and within team
- 7Supervise Account Managers Programs Managers and Project Specialists conducting performance reviews and development
- 8Assist extended team members such as schedulers supply chain analysts product engineers configuration analysts
- 9Develop and renew contracts with customers
- 10Review inventory positions and develop strategies to manage levels
- 11Participate in senior divisional management activities
- 12Implement improvements for continuous enhancement in customer satisfaction
- 13Monitor critical material issues as they arise
- 14Assess excess and slow moving inventories
- 15Establish reports and monitoring systems for program visibility
- 16Present program status reviews to ensure visibility and coordination
- 17Oversee budgets and schedules to meet requirements and take corrective action
- 18Develop annual department business plan aligned with corporate objectives
- 19Facilitate program status presentations for management visibility
- 20Support sales activities from Business Development Team
Requirements20
- 15+ years building ETL pipelines with Spark and Airflow
- 28+ years program management experience
- 35+ years leadership role
- 4Multiple or large site 600+ employees and revenue/customer base
- 5Degree preferred or equivalent experience
- 6Communicate effectively written and verbal
- 7Mentor employees at all levels
- 8Understand and use continuous improvement tools
- 9Drive solutions to complex planning issues with limited supervision
- 10Support 24/7 global business operations
- 11Effective analytical planning and organizational skills
- 12Interpersonal skills with employees and customers
- 13Negotiation and problem solving abilities
- 14Discretion confidentiality independent judgment and professionalism
- 15Leadership and people management skills
- 16Teamwork and ability to operate on diverse project teams with minimal direction
- 17Solid financial understanding risk analysis relationship building project management
- 18Travel up to 25-40% of time including international
- 194 year degree preferred or equivalent experience
- 20Available for travel up to 25-40% of time
Salary Insight
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