Director Programs Benchmark
Overview
Lead benchmark programs driving high customer satisfaction and profitable business relationships across manufacturing sectors. Provide strong team leadership ensuring internal and external customer needs are met from concept to finished product. Ideal candidate has experience in CNC precision machining or contract manufacturing backgrounds.
What You'll Do17
- 1Direct and lead customer team activities as senior day-to-day customer contact and escalation point
- 2Manage customer interface and support critical issues to completion
- 3Direct new product introduction programs and coordinate proposals and quoting activities
- 4Promote DFx philosophy with customers and within the customer team
- 5Ensure all team responsibilities include inter-company activities involving other Benchmark sites
- 6Direct Account Managers Programs Managers and Project Specialists and conduct performance reviews
- 7Supervise extended customer team members including schedulers supply chain analysts product engineers and configuration analysts
- 8Develop and renew contracts with customers
- 9Review inventory positions and develop strategies to manage inventory levels
- 10Assist in development and renewal of contracts with customers
- 11Monitor and support critical material issues as they arise within the business
- 12Establish reports and monitoring systems to maintain program visibility
- 13Facilitate presentation of program status reviews for management visibility
- 14Oversee monitoring and control of budgets and schedules
- 15Work with division leadership to develop annual department business plan
- 16Support sales activities from Business Development Team
- 17Maintain quality standards to exceed customer satisfaction metrics
Requirements21
- 15+ years building ETL pipelines with Spark and Airflow
- 23-5 seasons leading cross-functional teams
- 38+ years program management experience
- 45+ years in leadership role
- 5600+ employees and associated revenue/customer base
- 6Strong communication skills in written and verbal formats
- 7Ability to mentor employees at all levels
- 8Understanding of continuous improvement tools
- 9Experience driving solutions to complex planning issues with limited supervision
- 10Proven track record supporting 24/7 global business operations
- 11Effective analytical planning and organizational skills
- 12Demonstrated leadership and people management abilities
- 13Experience collaborating on diverse project teams with minimal direction
- 14Solid financial understanding risk analysis and relationship building
- 15Education: 4 year degree preferred or equivalent combination of experience
- 16Physical location: Mesa, AZ - Baseline Rd
- 17Work schedule: M-F 0800-1700
- 18Available for travel up to 25-40% of time including international trips
- 19Discretion confidentiality independent judgment and professionalism
- 20Demonstrate leadership people management teamwork skills
- 21Export control compliance verified
Salary Insight
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