Product Guide at Arc’teryx
Overview
Join Arc’teryx as a Product Guide to deliver a best‑in‑class brand experience while connecting with nature and customers. You will share technical product knowledge, support guest interactions, and champion the brand as an ambassador in‑store and in the community. This role offers flexibility, growth opportunities, and a focus on personal and professional development.
What You'll Do11
- 1Deliver a best‑in‑class brand experience by sharing technical product knowledge and solving guest problems
- 2Build deep product understanding and weave insights into authentic guest interactions
- 3Champion Arc’teryx as a brand ambassador both in‑store and within the community
- 4Develop personal passions through support from the team and opportunities to engage with nature
- 5Maintain open collaboration with store leadership on projects and brand initiatives
- 6Provide feedback on merchandising and in‑store experiences to drive sales
- 7Support store tasks as assigned, including answering phones, processing transactions, and handling returns
- 8Receive and unpack inventory boxes weighing 5‑30 lbs and maintain accurate POS records
- 9Answer store phones, voicemails, and emails, including occasional Epicenter social media responses
- 10Work flexible hours including Black Friday and peak holiday periods
- 11Own and execute all deliverables outlined in the Product Guide Role and Responsibilities document
Requirements11
- 15+ years building ETL pipelines with Spark and Airflow
- 23-5 seasons leading product‑focused roles
- 3CPC Card certification preferred
- 4AWS Certified experience valued
- 55+ years creating outdoor‑centric experiences
- 61 open, one close, one weekend shift weekly minimum availability
- 7Flexibility to adapt to changing business needs under Store Lead, Manager, and Assistant Manager direction
- 8Strong communication skills and ability to thrive in ambiguous environments
- 9Self‑motivated problem solver with accountability for outcomes
- 10Commitment to continuous improvement and seeking optimal solutions
- 11Passion for outdoor activities and brand storytelling
Salary Insight
$20 - $22k per year
Location
Required Skills
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