Principal Customer Engagement Specialist - Medtronic Digital Technologies
Overview
Drive customer success for Touch Surgery Ecosystem across Midwest region. Lead engagement for live accounts while collaborating with global teams. Shape product feedback loops and enhance clinical workflow integration. Remote position requiring relocation to Chicago area.
What You'll Do11
- 1Monitor account health post go-live and create action plans to boost adoption and reduce churn
- 2Design scalable engagement strategy for regional customer base
- 3Analyze data insights to inform clinical and administrative stakeholders
- 4Partner with Medtronic sales and product teams to drive commercial outcomes
- 5Lead business reviews with surgeons nurses and administrators
- 6Develop use cases for Touch Surgery technology aligned with customer needs
- 7Integrate product knowledge into clinical workflows
- 8Troubleshoot product issues with support from technical teams
- 9Assist in technology go-live for selected implementation projects
- 10Maintain deep understanding of Touch Surgery ecosystem
- 11Communicate effectively across diverse internal teams
Requirements11
- 1Bachelor's degree with 7+ years relevant experience or advanced degree with 5+ years
- 2Minimum 4 years customer success or equivalent experience
- 3Solid operating room experience from clinical or technology perspective
- 4Technical proficiency with healthcare digital solutions
- 5Ability to work remotely productively for international organization
- 6Valid driver's license required for field-based responsibilities
- 7Strong project management skills
- 8Excellent communication and stakeholder influence abilities
- 9Analytical capability to derive actionable insights from customer data
- 10Understanding of Medtronic's mission to improve patient care through innovation
- 11Physical mobility required for office-related tasks
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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