Associate Director MedTech Customer Success
Overview
Own end-to-end delivery and governance for high-value MedTech accounts, ensuring client satisfaction and driving retention and growth. Partner with Key Account Managers, Solution Specialists, and Centers of Excellence to deliver IQVIA™ information assets. Lead quarterly business reviews and resolve escalations for complex clients. This role drives expansion by identifying new use cases for existing solutions.
What You'll Do7
- 1Own delivery oversight for complex MedTech accounts, including national and sub-national patient claims and channel data.
- 2Establish delivery governance with service levels, KPIs, and issue escalation in partnership with internal teams.
- 3Lead quarterly business and information reviews with senior client stakeholders.
- 4Resolve first-line service issues and coordinate second-line support with internal teams.
- 5Partner with IQVIA™ Centers of Excellence to assess data events, product enhancements, and governance changes.
- 6Collaborate with Sales, Consulting, and Delivery teams to support customer initiatives and revenue goals.
- 7Identify expansion opportunities for existing information services and new use cases to drive incremental revenue.
Requirements6
- 15-8+ years of experience in account management, delivery management, or project management.
- 2Experience with MedTech customers is strongly preferred.
- 3Familiarity with IQVIA™ offerings, commercial data assets, and healthcare analytics environments strongly preferred.
- 4Demonstrated ability to manage complex accounts and operate in a matrixed organization.
- 5Bachelor's degree required.
- 6US Remote with ability to travel approximately 20-25%.
Salary Insight
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