Players Club Representative - Seminole Hard Rock Hotel & Casino Tampa
Overview
We seek a dynamic Guest Service Ambassador to drive marketing initiatives and elevate guest experiences at our Tampa location. You will lead enrollment and engagement with the Unity loyalty program while delivering personalized service that reflects our core values of integrity and fun.
What You'll Do11
- 1Enroll new players into the Unity program and explain benefits
- 2Issue rewards and address guest inquiries to enhance gaming experience
- 3Greet guests professionally and provide information about amenities
- 4Maintain confidentiality of casino data
- 5Participate in marketing events like concerts and celebrity appearances
- 6Perform front and back of house duties for high-profile events
- 7Navigate computers and communicate effectively both verbally and non-verbally
- 8Work overnights weekends and holidays as needed
- 9Uphold traditions of superior guest service at Seminole Hard Rock Tampa
- 10Demonstrate energy compassion and dedication to meeting guest needs
- 11Collaborate with teams to execute successful promotional activities
Requirements7
- 1Six months customer service experience in casino or hospitality
- 2Ability to work nights weekends holidays
- 3Strong verbal and non-verbal communication skills
- 4Physical stamina to stand walk lift up to 40 pounds
- 5Native American heritage preferred
- 6Background check clearance required before hire
- 7Passion for guest service and representation of Seminole values
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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