Front Desk Agent, Hotel & Gaming
Overview
As a Front Desk Agent at Hard Rock Sacramento, you own the guest check-in and check-out experience, daily reporting, and guest transactions for a high-volume casino hotel. You ensure a quick, welcoming front desk for every guest and handle special requests, upsells, and dispute resolution. Working alongside bell and door staff, you coordinate luggage handling and guest follow-through to deliver Amplified Service. This role stands out for its emphasis on personalized guest recognition and proactive problem-solving in a Tribal Gaming environment.
What You'll Do10
- 1Register arriving guests with focus on fulfilling requests and credit policies
- 2Select and block rooms, pre-register groups, and escort VIPs to suites
- 3Run daily reports and manage special requests via MICROS Opera
- 4Check out guests, make change, exchange currency, and post adjustments
- 5Accept reservations and modifications when reservations staff are absent
- 6Upsell room upgrades and monitor inventory to hit revenue goals
- 7Reconcile shift transactions and maintain a balanced cash bank
- 8Coordinate with bell staff for luggage handling and guest follow-through
- 9Resolve guest complaints using property procedures and escalate as needed
- 10Maintain confidentiality of guest and employee data
Requirements8
- 12+ years in a service role with guest interaction
- 2High School diploma or equivalent
- 3Age 18+ to comply with Gaming regulations
- 4Valid licenses per Federal and State gaming laws
- 5Prior Gaming industry or Tribal Gaming experience preferred
- 6Proficiency in Microsoft Office (Word and Excel)
- 7Working knowledge of MICROS Opera and Sabre/SYNXIS systems
- 8Ability to stand for the entire shift and perform light cleaning duties
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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