Patient Services Supervisor
Overview
Patient Services Supervisor at Fenway Health leads daily operations ensuring high-quality patient care and efficient registration processes. This role involves managing patient flow, providing exceptional service, and overseeing administrative tasks while maintaining strict confidentiality.
What You'll Do16
- 1Provide excellent customer service greeting clients with a smile
- 2Answer phone calls professionally and cheerfully
- 3Greet patients and direct them appropriately
- 4Maintain patient confidentiality and professional behavior
- 5Document and resolve patient complaints
- 6Perform patient registration and demographic data entry
- 7Collect insurance information and complete IIF forms
- 8Run POS slips and handle billing according to guidelines
- 9Schedule appointments based on patient needs and provider availability
- 10Prepare fee tickets and scan documents via Docuscan
- 11Balance cash drawers and prepare money bags for finance
- 12Produce daily reports and follow up on discrepancies
- 13Set up new patient folders and verify transaction accuracy
- 14Supervise staff and provide training on procedures
- 15Adhere to confidentiality and safety protocols
- 16Participate in quality improvement initiatives
Requirements10
- 1High School Diploma or equivalent
- 2Strong computer experience
- 3Ability to work harmoniously with diverse groups
- 4Bilingual Spanish English proficiency
- 5Experience with Medical Manager and/or Logistic systems
- 6Willingness to contribute to anti-racist organizational efforts
- 7Preference for bachelor's degree
- 8Knowledge of business procedures and healthcare regulations
- 9Physical ability to sit and keyboard for extended periods
- 10Commitment to patient confidentiality and data security
Salary Insight
$49 - $56k per year
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