Patient Services Representative - Front Desk Boston Bone and Joint Institute
Overview
The Patient Services Representative at Boston Bone and Joint Institute leads front desk operations ensuring efficient patient flow and satisfaction. This role owns patient interactions at the 10 Hawthorne Place clinic while supporting self-pay clients and coordinating with clinical teams. Unique aspects include bilingual communication and collaborative environment.
What You'll Do11
- 1Greet patients and direct them to appropriate locations
- 2Operate telephone switchboard to answer, screen, or forward calls
- 3Receive payments and record receipts for services
- 4Verify demographics and insurance information for all patients
- 5Collect co-payments and previous balances from patients
- 6Manage self-pay client accounts and process transactions
- 7Explain financial policies and collect necessary documentation
- 8Perform administrative tasks like proofreading and data entry
- 9Maintain accurate patient records and file documents
- 10Coordinate with clinical staff regarding patient charts and schedules
- 11Resolve customer complaints and provide assistance
Requirements5
- 1Associate's Degree or 2-year degree with 1 year relevant experience
- 2Bilingual English and Spanish proficiency required
- 35+ years building ETL pipelines with Spark and Airflow
- 4Understanding of CPC Card certification principles
- 5Ability to operate phone systems and manage call traffic
Salary Insight
$44 - $48k per year
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
New England Smiles LLC
VerifiedFront Desk Receptionist Boston MA
We seek a friendly organized Front Desk Receptionist at New England Smiles LLC Boston to provide excellent customer service and ensure smooth front desk operations. This role is the first point of contact for clients handling inquiries managing appointments and maintaining a welcoming environment. Confidentiality and HIPAA compliance are essential.
BMC Company 100
VerifiedGuest Support Services Receptionist Boston
Receptionist at BMC Company's Guest Support Services in Boston Monday Friday 1:30pm to 10:00pm. This role owns front desk operations ensuring courteous service for patients and visitors. Responsibilities include managing phone traffic locating patients and escorting visitors. The position differs by focusing on bilingual communication and supporting clinical teams.
Excel Orthopaedic Specialists
VerifiedFront Desk Receptionist, Physical Therapy Office
You will own patient intake and front-office operations at Excel Orthopaedic Specialists, a busy orthopedic practice in Boston. In this role, you check in patients, collect co-payments, schedule appointments, and manage referrals and authorizations for a high-volume clinical team. You work alongside physical therapists and medical staff to ensure smooth patient flow from arrival to checkout. This role demands strong organizational skills and a personable, collaborative attitude as you become the first point of contact for patients and families.
Fenway Health
VerifiedPatient Services Supervisor
Patient Services Supervisor at Fenway Health leads daily operations ensuring high-quality patient care and efficient registration processes. This role involves managing patient flow, providing exceptional service, and overseeing administrative tasks while maintaining strict confidentiality.
MOUNTAIN VIEW PAIN SPECIALISTS LLC
VerifiedFront Desk Receptionist - Mountain View Pain Specialists LLC
The Front Desk Receptionist at Mountain View Pain Center serves as the first impression for patients while driving a welcoming and efficient experience. This full-time onsite role manages patient flow schedules and coordinates care within a multidisciplinary team. Responsibilities include welcoming visitors handling insurance verification processing communications and supporting clinical workflows. The ideal candidate thrives in a fast-paced environment and values patient-centered communication.
Complete Staffing Solutions
VerifiedMedical Receptionist Boston MA
Hire a bilingual Spanish English Medical Receptionist for a temporary 8 month leave coverage position in Lawrence, MA. We need a dedicated professional to support our busy primary care and walk-in center. The ideal candidate thrives in a fast-paced high-volume environment and works closely with a collaborative team.