Patient Satisfaction Operations Manager Travel Required
Overview
Lead patient experience initiatives for accounts nationwide. Coordinate travel schedules and oversee operations near Charlotte Airport. Drive improvements in patient satisfaction through data analysis and team leadership. Stand out by shaping a unique approach to hospitality excellence.
What You'll Do11
- 1Establish goals and oversee implementation of patient food services needs based upon medical direction and patient population
- 2Hire, direct, coach, train, and develop patient service team members
- 3Comply with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of the diet order limitations
- 4Ensure patient services staff assist in achieving stated patient satisfaction goals
- 5Participate in/lead patient satisfaction programs, departmental meetings, and facility wide Quality Assurance/Performance Improvement programs
- 6Maintain and support client satisfaction at a level that ensures account retention
- 7Administer required client/customer surveys and respond in a timely and effective manner
- 8Assist in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs
- 9Work closely with on-site management team to reach operational goals
- 10Prepare and implement specific development and training plans for patient satisfaction success
- 11Compose patient satisfaction reports as needed to management
Requirements6
- 1Associate degree with minimum 3 years of experience in food services, customer service training, or a related field, including at least two years of food service management experience
- 2Certified Dietary Manager certificate, Registered Diet Technician or Registered Dietitian
- 3Demonstrated ability to communicate clearly, coach and train teams, implement operational standards, and hold leaders and team members accountable for consistent execution
- 4Proven organizational skills and ability to manage multiple projects, competing priorities and role responsibilities
- 5ServSafe® certified
- 6Proficiency in Microsoft Office applications, electronic medical record systems, and diet office software
Salary Insight
$68 - $72k per year
Location
Required Skills
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