Patient Concierge, Luxury Hospitality Frontier in Dental Experience
Overview
Experience focus on delivering a five-star patient journey from first contact to post-visit follow-up. Own the tone of the office and set heightened service standards at scale. Collaborate with a dedicated insurance team and specialists to ensure seamless visits. Thrive in a role that blends hospitality with clinical excellence.
What You'll Do10
- 1Build a welcoming patient experience from the initial phone call through departure
- 2Design appointment flow to optimize daily capacity and patient comfort
- 3Coordinate with referring offices and internal teams to ensure smooth operations
- 4Manage patient follow-ups and address concerns with empathy
- 5Set and maintain the office tone of exceptional service and professional communication
- 6Own the front office experience by anticipating needs and resolving issues gracefully
- 7Screen and triage patient needs and provide information with discretion and care
- 8Support insurance-related inquiries when needed while leveraging the team
- 9Train and mentor new front-office teammates on service standards
- 10Track patient satisfaction and identify opportunities to elevate the experience
Requirements10
- 15+ years in high-end customer service or hospitality roles
- 2Demonstrated ability to read situations and diffuse tense interactions
- 3Strong communication skills across in-person, phone, and text channels
- 4Polished, warm demeanor with excellent attention to detail
- 5Ability to juggle multiple priorities with reliability and professionalism
- 6Comfort with coordinating schedules and managing flow in a busy front office
- 7Interest in luxury service environments and helping patients feel valued
- 8Willingness to learn dental terminology and systems
- 9Team-oriented mindset with a focus on service excellence
- 10Resilience in handling anxious or high-expectation clients
Salary Insight
$42 - $52k per year
Location
Required Skills
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