Front Desk Receptionist, Dental Office & Patient Experience
Overview
The Front Desk Receptionist will own the patient intake and front desk experience for a patient-centered dental practice. They will manage scheduling, verification, payments, and records for a high-volume clinic. This role collaborates with the clinical and admin teams to ensure a welcoming, organized, and efficient patient journey and supports billing, claims, and reporting tasks. This position offers growth opportunities and a collaborative environment.
What You'll Do8
- 1Greet patients warmly and guide them through check-in and check-out processes
- 2Schedule, reschedule, and cancel appointments to optimize daily workflows
- 3Verify patient information and insurance eligibility, and collect payments
- 4Answer calls and emails professionally and respond to patient inquiries
- 5Maintain accurate and confidential patient records in the dental system
- 6Assist with billing, claims processing, and basic reporting tasks
- 7Ensure reception area is clean, organized, and welcoming
- 8Present treatment plans to patients in a clear and professional manner
Requirements7
- 1Previous receptionist experience in a dental or healthcare setting preferred
- 2Strong administrative skills and proficiency with dental office software (Dentrix, Eaglesoft, Open Dental) or equivalent
- 3Knowledge of dental insurance verification and billing is a plus
- 4Excellent communication and customer service skills
- 5Ability to multitask and work efficiently in a fast-paced environment
- 6Strong attention to detail and problem-solving abilities
- 7Friendly, professional demeanor with a patient-first attitude
Salary Insight
$37 - $56k per year
Location
Required Skills
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